Provided by Liquor and Gaming, this course is designed to give senior staff of gambling venues the advanced knowledge, confidence and practical skills required to effectively interact with patrons, as well as the leadership skills required to competently guide and support their staff in creating a safe gambling environment in their venue. 

The Advanced RCG course has been designed for Senior staff of gambling venues, such as gaming floor managers and supervisors, who are required to prevent and manage difficult situations involving patrons. It is also suitable for staff who hold RCG Standard course competency and are interested in improving their knowledge and skills in managing difficult situations.